Customer Experience Representative

1 week ago

Singapore beBeeCustomer Full time $3,500 - $4,500
Job Title: Customer Experience Representative

We are seeking a skilled and customer-focused professional to join our team as a Customer Experience Representative.

Responsibilities:
  • Respond promptly to customer inquiries via phone, email, or in-person communication channels.
  • Process orders, forms, applications, and requests in a timely and efficient manner to ensure customer satisfaction.
  • Maintain accurate records of customer contact information and interactions to enhance future engagement opportunities.
  • Utilize negotiation and conflict resolution skills to address customer concerns and complaints effectively.
  • Proactively engage in telemarketing activities to promote products and services, resulting in increased sales and revenue growth.
Key Skills and Qualifications:
  • Excellent verbal and written communication skills to effectively interact with customers.
  • Strong negotiation and conflict resolution skills to manage complex customer issues.
  • Proficient in Microsoft Office and CRM software applications to streamline tasks and improve productivity.
  • Able to work effectively in a team environment, prioritizing tasks to meet deadlines and delivering results-oriented outcomes.
Prioritization and Organization:
  • Manage multiple customer interactions simultaneously, ensuring seamless communication and resolution of issues.
  • Organize and prioritize tasks to meet deadlines, maintaining accuracy and attention to detail in all interactions.

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