Division Manager, Community Outreach

1 week ago


Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time
Roles & Responsibilities

Client Engagement and Service Operations

  • Develop and execute engagement strategies through various outreach modalities to optimize the deployment of volunteers - Silver Generation Ambassadors (SGAs)
  • Identify and coach SGAs on the needs of older adults who require additional care and support
  • Consolidate feedback from older adults and partners to track fulfillment and identify community needs
  • Ensure that stipulated performance standards, such as approval timelines and outreach targets, are met
  • Validate operational processes to ensure that engagement quality and outcomes are maintained
  • Coordinate active ageing programmes and functional screenings with community partners and government agencies to meet divisional KPIs

Volunteer Management

  • Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain desired outcomes
  • Recruit, train, and retain SGAs and guide them to meet performance standards

Care Coordination and Community Engagement

  • Coordinate care and support needs and referrals across relevant agencies and community partners
  • Build relationships with local community stakeholders and partners to identify opportunities for collaboration
  • Organise and support local community pilots, including review and evaluation, to achieve better social-health outcomes for older adults
  • Support community partners in implementing the AAC Centre model and other initiatives

Job Requirements:

  • Degree in any discipline, healthcare, social work, or counselling related field is an advantage
  • At least 2 years of relevant experience, preferably in healthcare, social services, or community engagement
  • Passion in communication or outreach work on public policies
  • Strong ability to mobilise people into action
  • Good people and communication skills
  • Dependable and good problem-solving skills
  • Ability to work in a fast-paced and dynamic work environment
  • Able to work after office hours when required
Tell Employers What Skills You Have

Operations Planning
Referrals
Healthcare
Social Services
Problem Solving
Project Management
Audits
Communication Skills
Volunteer Management
Team Player

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