Customer Success Associate
2 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused Customer Success Associate to join our team in Singapore. As a Customer Success Associate, you will play a critical role in ensuring the successful adoption and retention of our customers.
Key Responsibilities:
- Identify and qualify opportunities to expand our customers' existing Datadog footprint
- Successfully execute the full sales cycle for identified upsell opportunities with a concentrated book of customers
- Troubleshoot issues to ensure a positive customer experience and continued product adoption
- Proactively work with customers to find expansion opportunities and increase loyalty and retention
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
- Act as an advisor to customers to ensure they are leveraging the solution effectively
Requirements:
- Customer-minded, always trying to provide the most value possible
- Driven and motivated by a career in sales with a strong desire to grow a career in customer success
- A strong communicator (written and verbal) with excellent attention to detail
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
- A self-starter who can multitask and adapt to changing situations
- Strong with time management and feel confident working in a high volume, high velocity role
- A native level Thai speaker and fluent in English
About Datadog:
Datadog is a fast-growing company that values people from all walks of life. We understand not everyone will meet all the requirements on day one. That's okay. If you're passionate about technology and want to grow your experience, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
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