Customer Success Strategist

3 hours ago

Singapur, Singapore OpenAI Full time
About the Team

Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to drive business value through the adoption of ChatGPT Enterprise and OpenAI API.

About the Role

We are seeking a Customer Success Manager to collaborate directly with our largest and most strategic customers. As a key member of our team, you will be responsible for driving adoption and value of our products, understanding customer needs, and delivering an exceptional experience.

The ideal candidate will have a successful track record of managing and growing Fortune customers, delivering strategic advice, and driving customer success. You will lead a cross-functional partnership across your named customers and identify new ways our platform can differentiate them in the market.

This is a remote role based in Singapore, with occasional travel required to develop and nurture strong customer relationships.

Key Responsibilities
  • Work with Fortune /Global organizations to bring ChatGPT Enterprise to the biggest global organizations.
  • Create and implement customer success plans that outline goals, potential challenges, KPIs, and timelines.
  • Strategize and execute initiatives to deliver an exceptional customer experience.
  • Own the relationship with Product for these largest customers who are pushing the product's boundaries.
  • Work with our Partnerships team on our partner strategy and model with third parties and system integrators.
  • Be an AI thought leader with customers and pair this with deep industry-specific expertise to help drive this transformative technology.
  • Implement and run use case development and enablement sessions that can scale across multiple regions and lines of business.
  • Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning.
  • Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale.
  • Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans.
  • Foster customer advocacy and facilitate customer testimonials and case studies.
Requirements
  • 8+ years of experience in a customer success (or similar) role, preferably working with a technical enterprise product.
  • 5+ years managing relationships with large, global, and complex organizations.
  • Experience working with global Enterprise customers with multiple stakeholders, and managing success programs as the key advisor to global as well as regional customer organizations.
  • Highly skilled at building deep and broad relationships across a complex, matrixed organization.
  • Experience being a thought leader with your customer base.
  • Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
  • Can proactively identify pain points in the product and with our customers.
  • Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
  • Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
  • Are personally committed to fostering the safe and ethical evolution of AI.

  • Customer Enablement Strategist

    3 weeks ago

    Singapur, Singapore Databricks Full time

    About the Role:The Databricks Customer Enablement team is dedicated to empowering Data and AI professionals in our customer organizations to leverage Databricks and drive business outcomes. We are seeking a highly skilled Customer Enablement Strategist to join our team in Singapore and support regional customers.Key Responsibilities:Collaborate with Sales,...

  • Customer Success Strategist

    2 weeks ago

    Singapur, Singapore OpenAI Full time

    About the TeamOur Customer Success team at OpenAI is dedicated to partnering with our customers and their people to drive AI adoption through the use of ChatGPT Enterprise and OpenAI API. We work closely with a diverse range of customers, from early-stage startups to established global enterprises, to understand their business goals and needs.About the...

  • Brand Strategist

    2 weeks ago

    Singapur, Singapore Fifth Ring Full time

    About the RoleWe are seeking a highly skilled Brand Strategist to join our team at Fifth Ring. As a Brand Strategist, you will be responsible for developing and executing marketing and brand management strategies that drive business growth and success.Key ResponsibilitiesDevelop and implement marketing and brand management strategies that align with the...

  • Product Vision Strategist

    2 weeks ago

    Singapur, Singapore Unison Consulting Pte Ltd Full time

    Product Vision and StrategyWe are seeking a skilled Product Vision Strategist to define and communicate the product vision and strategy aligned with company goals. The ideal candidate will conduct market research and analyze industry trends to identify opportunities for product innovation and differentiation.Product Roadmap DevelopmentThe successful...

  • Macro Strategist, APAC

    4 months ago

    Singapur, Singapore Wellington Management Full time

    About the Role The Position We are currently seeking to recruit an APAC Macro Strategist to join the Central Macro team, part of our Global Macro Strategy Group within Investment Research. The mission of the Global Macro Strategy Group is to provide a macroeconomic framework for investing, and more specifically to translate macroeconomic research...

  • Senior Strategist

    4 months ago

    Singapur, Singapore Digitas Full time

    Job Description We are looking for a digital-first strategist who is adept in understanding how brands win customer’s loyalty through connected experiences. You’ll combine smart lateral thinking with the drive for effective results. Versatility is the key characteristic we look for in a Senior Strategist. An ability to connect thinking across...

  • Product Strategist

    2 weeks ago

    Singapur, Singapore Careers@Gov Full time

    About the RoleWe are seeking a Product Strategist to drive the adoption and utilisation of existing Digital Utilities and develop new ones that can give Singapore enterprises a competitive advantage in the digital economy.As part of the Sectoral Transformation Group in IMDA, the Digital Utilities Programme Office (DUPO) is responsible for formulating the...

  • Creative Strategist

    3 months ago

    Singapur, Singapore Maker Lab Full time

    Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics...

  • Social Media Strategist

    4 days ago

    Singapur, Singapore fccsingapore Full time

    Job Title: Social Media StrategistWe are seeking a highly skilled Social Media Strategist to join our team at the French Chamber of Commerce in Singapore. As a key member of our marketing team, you will be responsible for developing and implementing a comprehensive social media strategy that aligns with our business objectives and brand guidelines.Key...

  • Compensation Strategist

    2 weeks ago

    Singapur, Singapore 3160 KLA-Tencor (Singapore) Full time

    {"Job SummaryWe are seeking a highly skilled Compensation Strategist to join our team at 3160 KLA-Tencor (Singapore). The successful candidate will be responsible for designing and implementing compensation and benefits programs that align with the company's global strategy and guiding principles.Key Responsibilities:* Develop and implement compensation...

  • Product Strategist

    4 days ago

    Singapur, Singapore Careers@Gov Full time

    About the RoleCareers@Gov is seeking a Product Strategist to drive the adoption and utilisation of existing Digital Utilities and develop new ones that can give Singapore enterprises a competitive advantage in the digital economy.The successful candidate will be part of the Sectoral Transformation Group in IMDA, working closely with industry partners and...

  • Senior CRM Strategist

    3 months ago

    Singapur, Singapore Digitas Full time

    Job Description We are looking for a CRM Senior Strategist who is adept in understanding how brands win customer’s loyalty through connected experiences, with a focus on owned channels (i.e. email, push notifications) but an overall point of view on the entire consumer funnel and how 1PD can be leveraged across. You’ll combine smart lateral...

  • SEO Content Strategist

    2 hours ago

    Singapur, Singapore Wise Full time

    About the RoleWe're seeking a highly skilled SEO Content Strategist to join our growing team at Wise. As a key member of our SEO Content team, you will be responsible for developing and executing long-term content strategies that drive organic traffic and attract potential business customers to our blog.Your primary focus will be on creating high-quality,...

  • Social Content Strategist

    1 week ago

    Singapur, Singapore Kimberly-Clark Full time

    About the RoleWe are seeking a highly skilled Social Content Strategist to join our team at Kimberly-Clark. As a key member of our marketing team, you will be responsible for developing and executing social content strategies that drive engagement and conversions across various platforms.Key ResponsibilitiesDevelop and implement social content strategies...

  • Learning Strategist Manager

    2 weeks ago

    Singapur, Singapore Nanyang Technological University Full time

    About the RoleWe are seeking a highly skilled and experienced Learning Strategist Manager to join our team at the National Institute of Education (NIE). As a key member of our instructional design team, you will play a critical role in shaping the future of education at NIE.Key ResponsibilitiesAs a Learning Strategist Manager, you will be responsible for...

  • Social Media Strategist

    4 days ago

    Singapur, Singapore fccsingapore Full time

    About the RoleWe are seeking a highly skilled Social Media Strategist to join our team at the French Chamber of Commerce in Singapore. As a key member of our marketing team, you will be responsible for developing and implementing a comprehensive global social media strategy that aligns with our business objectives and brand guidelines.Key...

  • AI Innovation Strategist

    2 weeks ago

    Singapur, Singapore Amazon Web Services Singapore Private Limited - D55 Full time

    About the RoleWe are seeking an experienced AI Innovation Strategist to join our team at Amazon Web Services Singapore Private Limited - D55. As a key member of our Generative AI Innovation Center, you will play a critical role in guiding customers in leveraging Generative AI to address their business needs.Key ResponsibilitiesPartner with customers to...

  • Mobile Partnerships Strategist

    3 weeks ago

    Singapur, Singapore Facebook TalentNet Singapore Full time

    Mobile Partnerships Strategist - North AsiaAt Facebook TalentNet Singapore, we are dedicated to connecting people globally and fostering community engagement. As a Mobile Partnerships Strategist, you will be instrumental in enhancing user acquisition and interaction through strategic alliances. Collaborating with mobile device manufacturers and telecom...

  • Enterprise Account Strategist

    2 weeks ago

    Singapur, Singapore OpenAI Full time

    About the TeamAt OpenAI, our mission is to develop safe and beneficial artificial general intelligence (AGI) that can positively impact humanity. Our Go To Market (GTM) team plays a crucial role in helping customers understand and leverage our highly capable AI products to drive business success.About the RoleThis Sales role is a unique opportunity to help...

  • CRM Marketing Strategist

    5 days ago

    Singapur, Singapore PRISM+ Full time

    {"title": "CRM Marketing Strategist", "content": "Unlock Customer Potential with PRISM+At PRISM+, we're on a mission to revolutionize the smart home appliances market with cutting-edge products at affordable prices. As a CRM Marketing Strategist, you'll play a crucial role in driving our customer-centric initiatives forward.Key Responsibilities:Develop and...