Customer Service Coordinator

4 weeks ago


Singapore Dyson Full time
About Dyson

Dyson is a leading technology company that revolutionizes household appliances. We are committed to delivering innovative solutions that make life easier and more efficient.

Job Summary

We are seeking a highly skilled Customer Service Coordinator to join our team in Singapore. As a key member of our customer support team, you will play a critical role in ensuring seamless communication with customers, vendors, and internal stakeholders.

Key Responsibilities
  • Support the Customer Service team by coordinating with various parties to investigate and resolve customer queries efficiently.
  • Handle invoice processing and manage vendor/supplier relationships effectively.
  • Collaborate closely with Engineers to ensure prompt resolution of customer issues.
  • Maintain accurate inventory management and provide real-time feedback on service delays.
  • Prepare and submit regular reports detailing product and customer service metrics.
  • Provide exceptional customer service and handle ad-hoc queries as required.
Requirements
  • At least 2 years of experience in a Customer Service administrative role, preferably in a B2C retail environment.
  • Intermediate proficiency in SAP Hana (ERP system), Microsoft Office, Ariba, and data management tools.
Competencies
  • Excellent communication and coordination skills to work with multiple stakeholders.
  • Ability to work independently and collaboratively as part of a wider team.
  • High attention to detail and commitment to delivering high-quality results.
  • Positive approach and willingness to learn and drive process improvement.
  • High energy and flexibility to thrive in a fast-paced environment.
  • Strong customer service orientation and desire to exceed customer expectations.
What We Offer

We offer a competitive salary range of SGD $40,000 - SGD $60,000 per annum, depending on experience, plus benefits such as medical insurance, retirement plan, and opportunities for career growth and development.



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