Customer Experience Coordinator

6 days ago


Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time
Job Overview

The Harmony New Energy Auto Service (Singapore) Pte. Ltd. is seeking a skilled Customer Experience Coordinator to join our team. This role involves delivering exceptional customer service, ensuring timely issue resolution, and fostering strong relationships with clients.

About the Role

This is a full-time position that requires excellent communication and problem-solving skills. The ideal candidate will have 2+ years of experience in customer-facing roles, preferably in the automotive industry. Proficiency in Microsoft Office and CRM software is essential. Fluency in multiple languages is an added advantage.

Main Responsibilities

- Provide prompt and professional responses to customer inquiries via various channels.
- Offer accurate information about our automotive products, services, and policies.
- Assist customers with product inquiries, technical support, and warranty claims.
- Troubleshoot and resolve customer issues in a timely manner.
- Coordinate with internal departments to address customer needs effectively.
- Process orders, returns, and exchanges according to company procedures.
- Maintain accurate records of customer interactions using CRM software.
- Monitor customer satisfaction levels and identify areas for improvement.
- Stay updated on product features, industry trends, and competitive offerings.
- Collaborate with management to enhance customer satisfaction and service delivery.

Estimated Salary Range: $4,000 - $6,000 per month

Benefits

- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for career advancement and professional development.
- Dynamic and collaborative work environment with a diverse team of professionals.

Required Skills and Qualifications

- High school diploma or equivalent; bachelor's degree preferred.
- 2+ years of experience in customer service or related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office and CRM software.
- Knowledge of automotive industry and electric vehicles is a plus.
- Fluency in multiple languages is an advantage.

Why Join Us?

At Harmony New Energy Auto Service (Singapore) Pte. Ltd., we offer a dynamic and collaborative work environment that encourages growth and development. Our team of professionals is committed to delivering exceptional customer experiences and fostering long-term relationships with our clients.

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