Customer Service Delivery Coordinator

1 week ago


Singapore beBeecustomer Full time $4,000 - $6,000

Job Overview:

We are seeking an experienced Customer Service Delivery Coordinator to join our team. As a key member of our customer experience team, you will be responsible for delivering exceptional customer service, managing customer inquiries efficiently, and handling end-to-end sales order processing.

Main Responsibilities:

  • Deliver Prompt Customer Service: Respond to customer inquiries via email and phone in a timely and professional manner.
  • Manage Customer Enquiries Effectively: Resolve customer complaints and escalate unresolved issues when necessary.
  • Coordinate Sales Order Processing: Ensure accurate and efficient processing of sales orders from receipt to delivery.
  • Maintain Strong Customer Relationships: Engage in regular customer follow-ups and meetings to build strong relationships and identify opportunities for growth.
  • Analyze Monthly Reports: Analyze and consolidate monthly reports for internal review and to identify areas for improvement.

Requirements:

  • Diploma in Any Discipline: Possess a diploma in any discipline.
  • Relevant Experience: Minimum 2-3 years of relevant experience in order processing, customer service, and delivery coordination.
  • Strong Communication Skills: Possess strong communication and interpersonal skills with a customer-centric mindset.
  • Technical Skills: Proficient in Microsoft Excel (formulas), SAP.


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