
Bakery Operations Director
7 days ago
A Retail Operations Manager oversees daily bakery operations, ensuring quality, efficiency, and customer satisfaction across multiple outlets or a larger single location.
- Key Responsibilities:
- Staff Management: Lead, train, and motivate teams, handle scheduling, and ensure high morale and productivity.
- Operational Oversight: Manage daily operations, including opening and closing procedures, adherence to Standard Operating Procedures (SOPs), and maintaining hygiene and cleanliness standards.
- Production & Quality Control: Ensure baked goods are prepared and displayed according to recipes and brand standards, while minimizing waste.
- Inventory & Cost Control: Monitor stock levels, manage procurement, and control costs to optimize profitability.
- Customer Service: Ensure high-quality service, resolve customer issues, and maintain customer satisfaction.
- Brand Standards: Uphold brand standards in operations, product quality, and customer experience.
- Financial Management: Handle cash, monitor financial performance, and contribute to cost-efficiency.
- Leadership & People Management: Ability to lead, motivate, and resolve conflicts within a team.
- Organizational Skills: Strong time management, attention to detail, and ability to manage multiple tasks.
- F&B Operations Experience: Proven experience in bakery, cafe, or other Food and Beverage settings is highly preferred.
- Problem-Solving: Ability to adapt and resolve issues in a fast-paced environment.
- Communication: Excellent verbal and written skills for staff briefings, training, and customer interaction.
- Cost & Inventory Control: Proficiency in managing inventory, reducing waste, and controlling costs.
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Bakery Operations Director
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Bakery Operations Director
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