Bakery Operations Director

7 days ago


Singapore beBeeRetailOperations Full time $60,000 - $85,000
Job Description

A Retail Operations Manager oversees daily bakery operations, ensuring quality, efficiency, and customer satisfaction across multiple outlets or a larger single location.

  • Key Responsibilities:
  • Staff Management: Lead, train, and motivate teams, handle scheduling, and ensure high morale and productivity.
  • Operational Oversight: Manage daily operations, including opening and closing procedures, adherence to Standard Operating Procedures (SOPs), and maintaining hygiene and cleanliness standards.
  • Production & Quality Control: Ensure baked goods are prepared and displayed according to recipes and brand standards, while minimizing waste.
  • Inventory & Cost Control: Monitor stock levels, manage procurement, and control costs to optimize profitability.
  • Customer Service: Ensure high-quality service, resolve customer issues, and maintain customer satisfaction.
  • Brand Standards: Uphold brand standards in operations, product quality, and customer experience.
  • Financial Management: Handle cash, monitor financial performance, and contribute to cost-efficiency.
Required Skills and Experience
  • Leadership & People Management: Ability to lead, motivate, and resolve conflicts within a team.
  • Organizational Skills: Strong time management, attention to detail, and ability to manage multiple tasks.
  • F&B Operations Experience: Proven experience in bakery, cafe, or other Food and Beverage settings is highly preferred.
  • Problem-Solving: Ability to adapt and resolve issues in a fast-paced environment.
  • Communication: Excellent verbal and written skills for staff briefings, training, and customer interaction.
  • Cost & Inventory Control: Proficiency in managing inventory, reducing waste, and controlling costs.


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