Service Delivery Executive
1 week ago
\Job Overview:
This is a high-profile role where you will be responsible for overseeing the day-to-day management of all aspects of customer service. As a key member of our team, you will support sales and operation teams to execute daily activities and meet objectives associated with all tasks assigned.
Responsibilities:
\
- Oversee the management of customer service operations to ensure exceptional customer satisfaction.
- Support the sales and operation teams in executing daily activities and meeting assigned objectives.
- Promote excellent customer service and ensure consistent customer satisfaction through effective communication and problem-solving skills.
- Manage service complaints professionally and provide solutions in a timely manner.
- Perform billing tasks, including invoicing and inventory management.
- Liaise with suppliers and transport partners to ensure smooth goods flow.
- Handle escalations related to stock discrepancies, delays, or damages.
- Process and monitor customer orders through WMS and coordinate with warehouse and transport teams to ensure accurate and timely dispatch.
- Process customer orders, returns, and exchanges.
- Identify process improvements and facilitate discussions with superiors.
- Coordinate with delivery teams and partners to ensure on-time deliveries.
- Maintain compliance with standard operating procedures (SOPs) and safety regulations.
Requirements:
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- HIGHER NITEC or Diploma/Degree or its equivalent qualification.
- Good understanding of customer needs and preferences.
\
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