Dynamics 365 and Power Platform Solutions Specialist

1 week ago

Singapore beBeeSolution Full time $90,000 - $120,000

Job Opportunity

We are seeking a seasoned Dynamics 365 and Power Platform professional to fill a key role in our organization. The ideal candidate will have expertise in customer service, sales, and customer insights modules.

  • Configure and customize D365 applications, including Customer Service, Sales, and Customer Insights modules.
  • Collaborate with stakeholders to gather requirements, document workflows, and design functional solutions.
  • Lead or contribute to at least two full project cycles, covering analysis, configuration, testing (UAT), deployment, and training.

Key Responsibilities:

  • Deliver training workshops and create user documentation and functional design artifacts.
  • Design, configure, and customize components across the Power Platform: Power Automate (Cloud Flows), Power Apps, and Power Pages.
  • Integrate Power Platform solutions with D365 and other enterprise systems, and apply best practices for governance and lifecycle management.

Support & Maintenance:

  • Provide ongoing support for both D365 and Power Platform applications.
  • Triage, diagnose, and resolve user-reported issues, working collaboratively with technical teams and users.
  • Monitor system performance, manage incident resolution, and maintain support documentation.

Cross-Functional & Governance:

  • Assist in workshops extracting business requirements and translating them into technical design (functional specs, business process flows, dashboards).
  • Advise on best practices, security configurations, and environment governance.
  • Work in Agile or hybrid delivery environments; support release planning, change management, and project governance.

Qualifications & Experience:

  • Bachelor's degree in Computer Science, Information Systems, Business, or related discipline (preferred).
  • Microsoft Dynamics 365: Minimum 3 years of hands-on experience configuring and customizing Customer Service, Sales, and Customer Insights modules.
  • Power Platform: Minimum 3 years of experience configuring Power Automate, Power Apps, and Power Pages solutions.
  • Demonstrated involvement in at least two full project cycles for both D365 and Power Platform implementations.
  • Robust support experience-5+ years supporting both D365 applications and Power Platform solutions.
  • Strong skills in requirements gathering, functional design, UAT, training, and documentation.
  • Excellent communication and stakeholder engagement capabilities.
  • Familiarity with environment governance, ALM, CI/CD processes, and Dataverse architecture (beneficial).

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