Senior Dynamics 365

4 days ago

Singapore CYBERVAULT INNOVATIONS AND TECHNOLOGIES PTE. LTD. Remote Work Freelance Full time
Role Overview
We are seeking an experienced Microsoft Dynamics 365 & Power Platform Consultant with a strong background in Customer Service, Sales, and Customer Insights modules, as well as hands-on experience in Power Automate, Power Pages, and Power Apps. The ideal candidate will have participated in multiple full project cycles and possess a minimum of 7-10 years of support experience for both D365 and Power Platform applications.
______________
Key Responsibilities
Microsoft Dynamics 365
• \tConfigure and customize D365 applications, including Customer Service, Sales, and Customer Insights modules.
• \tCollaborate with stakeholders to gather requirements, document workflows, and design functional solutions.
• \tLead or contribute to at least 2 full project cycles, covering analysis, configuration, testing (UAT), deployment, and training.
• \tDeliver training workshops and create user documentation and functional design artifacts.
Power Platform
• \tDesign, configure, and customize components across the Power Platform: Power Automate (Cloud Flows), Power Apps, and Power Pages.
• \tParticipate in at least 2 full project cycles, driving solution design, implementation, testing, and user adoption.
• \tIntegrate Power Platform solutions with D365 and other enterprise systems, and apply best practices for governance and lifecycle management.
Support & Maintenance
• \tProvide ongoing support for both D365 and Power Platform applications (minimum 3 years experience each).
• \tTriage, diagnose, and resolve user-reported issues, working collaboratively with technical teams and users.
• \tMonitor system performance, manage incident resolution, and maintain support documentation.
Cross-Functional & Governance
• \tAssist in workshops extracting business requirements and translating them into technical design (functional specs, business process flows, dashboards).
• \tAdvise on best practices, security configurations, and environment governance.
• \tWork in Agile or hybrid delivery environments; support release planning, change management, and project governance.
______________
Qualifications & Experience
• \tBachelor's degree in Computer Science, Information Systems, Business, or related discipline (preferred).
• \tMicrosoft Dynamics 365: Minimum 3 years of hands-on experience configuring and customizing Customer Service, Sales, and Customer Insights modules.
• \tPower Platform: Minimum 3 years of experience configuring Power Automate, Power Apps, and Power Pages solutions.
• \tDemonstrated involvement in at least 2 full project cycles for both D365 and Power Platform implementations.
• \tRobust support experience-5+ years supporting both D365 applications and Power Platform solutions.
• \tStrong skills in requirements gathering, functional design, UAT, training, and documentation.
• \tExcellent communication and stakeholder engagement capabilities.
• \tFamiliarity with environment governance, ALM, CI/CD processes, and Dataverse architecture (beneficial)

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