Senior Dynamics 365

1 day ago

Singapore CYBERVAULT INNOVATIONS AND TECHNOLOGIES PTE. LTD. Full time

Role Overview

We are seeking an experienced Microsoft Dynamics 365 & Power Platform Consultant with a strong background in Customer Service, Sales, and Customer Insights modules, as well as hands-on experience in Power Automate, Power Pages, and Power Apps. The ideal candidate will have participated in multiple full project cycles and possess a minimum of 7-10 years of support experience for both D365 and Power Platform applications.

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Key Responsibilities

Microsoft Dynamics 365

  • Configure and customize D365 applications, including Customer Service, Sales, and Customer Insights modules.

  • Collaborate with stakeholders to gather requirements, document workflows, and design functional solutions.

  • Lead or contribute to at least 2 full project cycles, covering analysis, configuration, testing (UAT), deployment, and training.

  • Deliver training workshops and create user documentation and functional design artifacts.

Power Platform

  • Design, configure, and customize components across the Power Platform: Power Automate (Cloud Flows), Power Apps, and Power Pages.

  • Participate in at least 2 full project cycles, driving solution design, implementation, testing, and user adoption.

  • Integrate Power Platform solutions with D365 and other enterprise systems, and apply best practices for governance and lifecycle management.

Support & Maintenance

  • Provide ongoing support for both D365 and Power Platform applications (minimum 3 years experience each).

  • Triage, diagnose, and resolve user-reported issues, working collaboratively with technical teams and users.

  • Monitor system performance, manage incident resolution, and maintain support documentation.

Cross-Functional & Governance

  • Assist in workshops extracting business requirements and translating them into technical design (functional specs, business process flows, dashboards).

  • Advise on best practices, security configurations, and environment governance.

  • Work in Agile or hybrid delivery environments; support release planning, change management, and project governance.

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Qualifications & Experience

  • Bachelor's degree in Computer Science, Information Systems, Business, or related discipline (preferred).

  • Microsoft Dynamics 365: Minimum 3 years of hands-on experience configuring and customizing Customer Service, Sales, and Customer Insights modules.

  • Power Platform: Minimum 3 years of experience configuring Power Automate, Power Apps, and Power Pages solutions.

  • Demonstrated involvement in at least 2 full project cycles for both D365 and Power Platform implementations.

  • Robust support experience—5+ years supporting both D365 applications and Power Platform solutions.

  • Strong skills in requirements gathering, functional design, UAT, training, and documentation.

  • Excellent communication and stakeholder engagement capabilities.

  • Familiarity with environment governance, ALM, CI/CD processes, and Dataverse architecture (beneficial)

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