Airfreight Customer Service Director

7 days ago


Singapore Hatch Asia Full time

{"h1": "Airfreight Customer Service Manager Role", "p": "At Hatch Asia, we are seeking a highly skilled Airfreight Customer Service Manager to lead our Airfreight customer service department. This role is responsible for ensuring smooth operations and delivering top-notch service to our clients. The successful candidate will play a key part in driving our company's goals for service and operational excellence.", "h2": "Key Responsibilities", "ul": ["Oversee the daily activities of the Airfreight Customer Service department to ensure smooth operations.", "Collaborate effectively with other departments, particularly the Airfreight Operations team, to maintain service and operational excellence.", "Monitor compliance with established service level agreements (SLAs) and key performance indicators (KPIs).", "Serve as the primary point of contact for customer escalations, addressing any service issues promptly and professionally.", "Handle complex customer inquiries, providing timely and accurate responses.", "Develop, review, and improve customer service policies and procedures to enhance operational efficiency.", "Identify and implement process improvements to increase the effectiveness and efficiency of Airfreight Customer Service workflows.", "Lead and manage the Airfreight Customer Service team, fostering a positive and productive work environment."]}



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