Proactive Customer Success Coach

4 days ago


Singapore Autodesk, Inc. Full time

About the Position

The Proactive Customer Success Coach will focus on driving customer loyalty and growth through irresistible customer experiences. This involves proactively engaging with customers through data-driven triggered actions and responding to customer-initiated triggers.

Key Responsibilities

  • Develop and implement proactive strategies to drive customer success.
  • Provide expert guidance and support to customers to help them meet their business goals.
  • Work closely with sales teams and technical support to resolve customer issues.
  • Capture customer success stories and identify opportunities for expansion.

Requirements

  • Bachelor's Degree or equivalent work experience and education.
  • 3 years of experience in sales, service delivery, or customer success management.

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