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Hotel Cleaning Operations Manager

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Singapore beBeeHousekeeping Full time $3,500 - $5,500
Job Description:

The Assistant Housekeeping Manager will oversee the housekeeping and laundry operations to ensure product quality standards are met and provide optimum service to hotel guests. This includes supervising staff, managing inventory, and maintaining cleanliness of guest rooms and public areas.

Accountable for safety, service, and execution of the consistent Holiday Inn Express guest experience. Participate in the preparation of the departmental operating plan and financial targets. Monitor budget and control expenses with a focus on increasing productivity.

Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching, and regular feedback to help manage conflict and improve employee performance.

Ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets. Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

Promote teamwork and quality service through daily communication and coordination with other department heads. May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. Ensure staff leave and public holiday leave are cleared as per schedule.

Respond to guest complaints, special requests, and ensure corrective action is taken to achieve complete guest satisfaction. Maintain procedures for security of lost and found items. Close liaison with Engineering department on Preventive Maintenance Management (PPM) program daily.

Prepare daily room allocation report for room attendants. Manage daily, monthly, & quarterly cleaning checklist. Perform other duties as assigned. May also serve as manager on duty.