Service Advisor
6 hours ago
We are seeking a highly skilled and motivated Service Advisor to join our team at BOON SIEW SINGAPORE PRIVATE LIMITED. As a Service Advisor, you will be the vital link between our customers and our workshop team, providing top-notch customer service and ensuring that our customers receive the best possible experience.
Key Responsibilities:- Perform service administration effectively and maintain high customer service levels
- Attend to customer enquiries and service bookings promptly and courteously
- Meet and provide technical advice and upsell workshop services to customers, assess and meet their expectations
- Provide accident claim advice, repair quotations, and other necessary administration work
- Provide administration and technical support to corporate customers
- Follow up with repair work and update customers on work progress and ensure that jobs are completed on time for delivery and outgoing QC check
- Monitor bike bookings and loading system and decide on priority service
- Coordinate with the Workshop Supervisor for efficient workflow to meet financial sales targets by fast turnaround of bikes with excellent customer service and quality
- Monitor unpaid bills and follow up on outstanding credit
- Candidate must possess at least NITEC or equivalent
- At least 2 year(s) of working experience in the related field is required for this position
- Has passion for bikes and enjoys customer service
- Good communication skills
- Must possess a valid Class 2B license
- Possess a valid Class 2A/2 license is an advantage
- AWS
- Yearly performance bonus
- Dental coverage
- Comprehensive medical insurance
- Annual Health Screening
By submitting your resume/application, it is deemed that you have acknowledged and given consent to the collection, use, and disclosure of your personal data as provided in your application by the Company, for the purposes of verification, evaluation, and other recruitment-related procedures in accordance with the Personal Data Protection Act.
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