Service Advisor
4 hours ago
At EUROKARS LEASING PTE LTD, we are seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring that our customers receive exceptional service and support.
Key Responsibilities:- Coordinate and schedule service/repair work to maximize efficiency and customer satisfaction.
- Act as the main point of contact for customers, responding to their enquiries and requests in a professional and courteous manner.
- Monitor the progress of repairs/service and keep customers updated on the status of their vehicle.
- Provide quotations for repair work, including body/paint repair jobs.
- Communicate with customers to obtain approval for additional repairs and ensure that they are satisfied with the service provided.
- Liaise with the workshop quality controller to ensure that repairs are of high quality and meet customer expectations.
- Closing of job cards and preparation of service invoices, including explanations of any outstanding matters on the vehicle.
- Maintain a cordial relationship with customers and promote Service Tequipment and PDS items to them.
- Keep the After-Sales Manager informed of any issues or problems encountered during daily work.
- Ensure that vehicles are parked properly in the assigned area and all keys are kept in the key box.
- Update customers when their special ordered parts have been received by the parts department.
- Perform other duties as assigned by management.
- Aftersales experience and knowledge of the automotive industry.
- Excellent interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Good organizational and time management skills.
- Class 3 driving license.
- Warranty and automotive engineering knowledge.
- Customer satisfaction and service skills.
- Surveys and problem-solving skills.
We offer a competitive salary and benefits package to the right candidate. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.
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