Call Centre Consultant

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

Roles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

**Responsibilities**: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Responsible for the agents' recruitment, training and development Provide administrative support in the Call Centre Cover Team Managers' duties and shift where necessary **Requirements**: Singaporeans only Minimum GCE'O' level...

Responsibilities: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Handle the recruitment, training, and development of the agents Provide administrative support in the Call Centre Cover the Team Managers' duties and shift where necessary Any other ad-hoc tasks that may be assigned by the...

Conduct training for new staff on the product knowledge. - Align, review and improvise on internal quality standards and procedures. - Conduct training for Team Leaders on transaction monitoring. - Calibrate transaction monitoring with assessors. - Supervise transaction monitoring. - Design and implement quality processes jointly with relevant business...

**StarMed **is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a call centre officer to manage our centre general hotline. **Roles & Responsibilities**: - Work closely with inter-department for any relating matters -...

Call Centre Associate Mondays-Fridays: 8.15am - 5.45pm $2000 - $2300Near Maxwell MRT 1 year contract extendable/convertible + Yearly bonus Responsibilities: Manage general enquiries of inbound calls and online enquiries Troubleshoot problems, and offer solutions while maintaining a positive and professional demeanor. Handle any other hotline...

Call Centre Executive - German Voice and Chat Process - Jaipur ( WFH) As a German Voice Process specialist in Jaipur, your main responsibility will be to handle incoming international calls from customers interested in placing orders, responding to inquiries, and providing general information. You will be part of a contact team that prioritizes delivering...

Job Summary: The ideal candidate will have the following key responsibilities: Receiving and processing bookings in a timely manner Offering alternatives to customers and converting information calls into sales opportunities or identifying additional potential revenue streams Responding to customer inquiries with accurate and consistent information...