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IT Support Agent

1 week ago

Singapore This is an IT support group Full time
Responsibilities
To attend to merchant enquiries, perform 1st level technical support over phone, and perform daily administrative data entry accurately are key responsibilities of this role. Additionally, the candidate must maintain accurate records of customer interactions, assist in any Adhoc Customer Care related matters, and be able to communicate in English.

Requirements
A minimum of 2 years working experience in customer service support, good communication skills, and a pleasant personality are essential requirements for this role. The candidate should also be computer literate and able to work on shift including weekends and public holidays.

Key Performance Indicators
The candidate's performance will be measured by their ability to resolve customer issues efficiently, maintain accurate records, and provide excellent customer service.