Service Excellence Leader

2 days ago


Singapore Grand Hyatt Singapore Full time

We are seeking a skilled Service Excellence Leader to oversee the daily operations of our Guest Experience team, ensuring efficiency and adherence to brand standards.

This role involves collaborating closely with the Front Office Manager and Assistant Front Office Managers to spearhead seamless coordination of our operations, maintaining a harmonious and efficient workflow throughout the front office and guest experience.

The successful candidate will possess excellent communication and customer relations skills, coupled with strong problem-solving abilities and effective administrative and interpersonal skills.

Key Responsibilities:

  • Oversee the daily shift operations of the Guest Experience team, ensuring efficiency and adherence to brand standards.
  • Collaborate closely with the Front Office Manager and Assistant Front Office Managers to spearhead seamless coordination of our operations.
  • Manage the Guest Experience team's engagement with our guests, enhancing their satisfaction through pre-arrival contact, meet and greets, and operational control.

Qualifications:

  • Ideal candidates should possess a relevant degree or diploma in Hospitality or Tourism management.
  • Bring a minimum of 2 years of work experience in Guest Relations, preferably at the Assistant Manager or Team Leader level within a larger operation.
  • Showcase exceptional communication and customer relations skills.
  • Demonstrate strong problem-solving abilities, coupled with effective administrative and interpersonal skills.


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