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Service Excellence Leader

1 week ago

Singapore National University Polyclinics Full time
About the Role

We are seeking an experienced Inpatient Operations Manager to join our team at National University Polyclinics.


Main Responsibilities:
  • Develop and implement operational strategies to improve patient care and satisfaction.
  • Maintain high-quality service standards and resolve customer complaints efficiently.
  • Manage and optimize resources, including manpower and equipment, to meet departmental needs.
  • Lead and motivate staff to achieve excellence in their roles.
  • Collaborate with other departments to ensure seamless integration of services.

Requirements:
  • Possess excellent leadership and communication skills.
  • Have experience in managing teams and implementing operational improvements.
  • Be able to analyze data and make informed decisions.
  • Demonstrate a commitment to providing exceptional patient care.
  • Hold a relevant degree or equivalent qualifications.