Digital Banking Experience Lead
1 month ago
United Overseas Bank is a leading financial institution in Asia with a global network of over 500 branches and offices in 19 countries.
Job DescriptionWe are seeking an experienced Digital Banking Experience Lead to join our team in Singapore. As a key member of our digital banking team, you will be responsible for shaping the customer experience across our five core markets – Singapore, Malaysia, Thailand, Indonesia, and Vietnam.
Your primary focus will be on driving the discovery and delivery of creative, delightful experiences that address customer needs, business vision, and KPIs. You will work closely with cross-functional teams, including product owners, development squads, and other stakeholders, to ensure seamless collaboration and successful project outcomes.
In this role, you will oversee design and delivery of customer experiences that align with business objectives & customer needs. You will guide and partake in discovery, research, and data synthesis to identify critical user insights and breakthrough moments that define quality experiences.
Requirements- 5+ years of experience in UX design or product design
- Experience mentoring content designers, providing design direction, framing problems, and running a team
- Excellent collaboration and facilitation skills as you'll have to engage multiple stakeholders from different units to align expectations and ensure design solutions meet business KPIs and budgets
- Skilled in systems thinking, where you can always see the bigger picture and ensure the voice of the customer is present from discovery to design execution
- Strong organizational skills, as you'll have to manage and run multiple discovery and delivery projects with consistency, efficiency, and quality in a fast-paced, ever-changing, and deadline-driven agile environment
- Great communicator and presenter, where you're able to translate ambiguity and present actionable steps to team and key stakeholders
As a Digital Banking Experience Lead at United Overseas Bank, you will enjoy a competitive salary of SGD 120,000 - SGD 180,000 per annum, depending on your experience and qualifications. Additionally, you will receive a comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
We believe in empowering our people, giving them autonomy and ownership of what they do and their successes. If you are a motivated and innovative individual who is passionate about shaping the future of digital banking, we encourage you to apply for this exciting opportunity.
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