Strategic Faculty Operations Manager

2 days ago


Singapore NTU (Nanyang Technology University- MainOffice-HR) Full time

The Senior Assistant Manager, Shared Services HR(Faculty) role plays a pivotal part in providing high-level HR operational support to Schools/Colleges (units) on the Appointment, Reappointment, Promotion, Tenure and Exit Management processes for the faculty population in the University. He/She will be responsible for supervising and guiding a team of Senior/Executives to ensure effective HR operations at the assigned Schools.

Key Responsibilities:
  • Spearhead the supervision of a team of HR Officers, overseeing both HR administration and advisory support to facilitate seamless HR operations in Faculty matters related to Appointment, Reappointment, Job Changes, Promotion and Exit management in alignment with University policies and guidelines.
  • Ensure data accuracy in updates of all entries in HRIS, including but not limited to hire data, one-time payment, assigning costing allocations, concurrent appointment updates completed by team members.
  • Co-coordinate activities in supporting University level meetings related to Faculty Appointment, Reappointment as well as Promotion.
  • Guarantee that tasks and enquiries undertaken are resolved and completed in a timely manner in accordance with service level agreements (SLA).
  • Enhance processes and procedures to ensure high standards of service quality, efficiency, and governance.
  • Drive and/or participate in projects and process reviews.
  • Foster collaboration and build strong working relationships with stakeholders within the University.
  • Expected to manage a team of 4 officers.

In order to succeed in this role, you will need a Bachelor Degree in Business Administration, or a related discipline like Human Resources. A minimum of 4 years of relevant experience in an Administrative and/or HR environment with supervisory skills is preferred. Strong knowledge of the Employment Act and Labour laws of Singapore is essential.

You will also need to be comfortable handling/reviewing a high volume of administrative transactions, possess strong writing skills, and have excellent interpersonal and communication skills. Organizational, time management skills are also crucial, as is proficiency in Microsoft Office applications and PowerPDF. Working knowledge of Workday is advantageous.



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