F&B Team Member

2 weeks ago

Singapore beBeeCustomerService Full time $4,500 - $6,000
Job Summary

We are seeking a highly skilled F&B Coordinator to join our team.

Key Responsibilities:

  • Provide exceptional customer service in accordance with company standards and procedures.
  • Efficiently handle food and beverage orders, ensuring accurate delivery to guests.
  • Offer friendly, discreet, and exceptional service to all guests, ensuring a memorable experience.
  • Assist fellow team members in preparation and set up food and drink service in the lounge, ensuring all utensils and amenities are properly stocked and inspected before service.
  • Cleanliness of lounge areas is maintained at all times.
  • Address guest inquiries and make recommendations, including suggestive and upselling techniques, demonstrating deep knowledge of the menu and its offerings.
  • Manage all lounge-related telephone and email reservation inquiries.
  • Maintain a harmonious relationship with other members of the service team.
  • Undertake any other administrative tasks within the lounge as needed.

Client Relations:


Main Responsibilities:

  • Speaks well and eloquently to guests, whilst also knowing when to speak colloquially to makes guests more comfortable.
  • Exquisite hospitality as you take guests to their table and through a dining experience.
  • Smile, be polite, friendly and professional.
  • Organise, manage and follow up all reservations from enquiry to until the guests leave.
  • Organise and manage all forms of reservation communications from telephones, online and live enquiries.
  • Ensure reservations are recorded correctly (specifically dietaries).
  • Organise, manage and attended the host counter at all times.
  • Maintain a high level of service and professionalism at all times.
  • Understand, be knowledgeable and advise about the food and beverage offerings.
  • Ensure safety precautions are adhere to at all times (specifically allergies).
  • Take appropriate action in the event of an accident or complaint from guests or employees.
  • Follow effective operating procedures with a focus on periods of high volume.
  • Maintain, organise and keep all work areas clean.
  • Attend all scheduled employee meetings and bring suggestions for improvement.
  • Always be presentable and well groomed.
  • Ensure compliance with all applicable laws and regulations.
  • Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.
  • Ad-hoc duties as assigned by superior.

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