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Production Support Specialist

2 months ago

Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time
Job Title: Production Support Specialist

We are seeking a highly skilled Production Support Specialist to join our team at AMBITION GROUP SINGAPORE PTE. LTD. The successful candidate will be responsible for ensuring the smooth operation of our technology platforms, including MS SQL Server, Oracle, and Unix.

Key Responsibilities:
  • Oversee the day-to-day operations of technology platforms, identifying potential production issues and creating incident, enhancement, and problem tickets.
  • Provide front-line technical support for production issues, including Incident/Problem Management, Release/Deployment, and Application Monitoring.
  • Manage production support roles (L1/L2/L3) and use monitoring/scheduling tools to handle real-time restoration and triage of issues impacting technical services.
  • Collaborate with Technology Infrastructure, Development, and Testing Teams for integrated releases and upgrades.
  • Identify vulnerabilities and opportunities for improvement in production services, developing and enhancing administrative, operational, and technical policies and procedures.
Requirements:
  • 5+ years of relevant IT experience in Production Support, ITIL, Release Support, or Technical Implementations.
  • Hands-on experience with Java/J2EE (Core Java, JDBC, EJB), server-side technologies (SOAP/Restful services, XML/XSLT), and microservices (MuleSoft).
  • Strong knowledge of Middleware components (Message Broker, IBM Websphere MQ, JBoss, MuleSoft).
  • Experience with Oracle, DB2, and PL/SQL query performance tuning.
  • Familiarity with event-driven and schedule-driven batch processes.
  • Proficiency in Unix and Windows operating systems, including strong scripting skills.
  • Experience using monitoring/scheduling tools and handling on-call support.

Please contact us for more information.