Technical Application Specialist

6 days ago


Singapore AVT, a Wipro company Full time
Job Overview:
AVT, a Wipro company is seeking an experienced IT Support Professional to join our team as a Technical Application Specialist. In this role, you will be responsible for delivering excellent technical support with outstanding customer service, satisfaction, and timeliness.

About the Role:

As a Technical Application Specialist, you will assist in the delivery of mission- and business-critical application services with internal customers. You will report into the Collaboration Applications Department and work closely with the team to ensure excellent technical support.

Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment. They should possess advanced troubleshooting skills, domain expertise, infrastructure knowledge, and scripting abilities.

The ideal candidate will have experience with ITSM tools like ServiceNow, Jira, or Remedy, and a deep understanding of the domain, business processes, and the impact of application issues.

You will lead the diagnosis and resolution of complex incidents to minimize business disruption, serve as a subject matter expert to assist in incident resolution, and provide guidance to team members.

This role requires strong communication skills, ability to act as a liaison, and effective stakeholder engagement. The successful candidate will also have experience with case management, automation, and service analytics within multiple collaboration applications.

You will be responsible for implementing automation to reduce manual efforts and streamline support processes, keeping documentation updated for improved troubleshooting, and facilitating knowledge transfer within the team.

The position involves working effectively as part of a team and collaborating with other departments. Strong teamwork and mentoring junior analysts to elevate team performance are essential skills for this role.

This is a mid-senior level, full-time position requiring a bachelor's degree in Information Technology, Computer Science, or a related field. The ideal candidate will have 5-8+ years of experience in IT or application support.

We offer a competitive salary + performance bonus, flexible time off, sick leave, up to 100% employer-paid healthcare benefits (medical, dental, vision), and 1,200 SGD Learning & development allowance annually.



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