Housekeeping Assistant

2 months ago


Singapur, Singapore Far East Organization Full time

Job Summary

The Housekeeping Assistant will be responsible for providing exceptional customer service to guests and ensuring the smooth operation of the housekeeping department.

Key Responsibilities

  • Respond to and document all incoming calls, ensuring that messages are relayed to the appropriate personnel and requests are followed up in a timely manner.
  • Update and maintain accurate daily attendance records.
  • Manage the Lost and Found process, including receiving, recording, storing, and retrieving items.
  • Maintain and update all housekeeping files and records.
  • Operate the Property Management System (PMS) to ensure efficient management of housekeeping tasks.
  • Monitor and communicate VIP arrivals and in-house rooms to Room Attendants, Housekeeping Supervisors, and Assistant Housekeepers.
  • Control and operate the communication system for all housekeeping staff.
  • Track and communicate special requests for arriving guests to Housekeeping Supervisors and Assistant Housekeepers.
  • Process and follow up on work orders with the Engineering Department or Maintenance Supervisor.
  • Generate and file all necessary daily reports.

Requirements

  • Ability to work rotating shifts and a 6-day workweek.
  • Capacity to work under pressure and maintain attention to detail.
  • Proficiency in Basic English for effective communication with guests and colleagues.
  • Minimum O'levels with 1-2 years of experience in administration.
  • Microsoft Office skills.


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