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Customer Success Advocate

1 week ago

Singapore AvePoint Public Sector Full time

About the Position

We are seeking a highly skilled IT Service Delivery Expert to join our team at AvePoint Public Sector. In this role, you will be responsible for delivering exceptional technical assistance and support to our customers.

Responsibilities:

  • Support and troubleshoot computer systems and other technical issues.
  • Provide excellent customer service and communicate effectively with customers.
  • Collaborate with the IT support team to resolve complex issues.
  • Develop and maintain knowledge of our products and services.
  • Stay up-to-date with industry trends and technologies.
  • Maintain accurate records and documentation of customer interactions.

Requirements:

  • Proven experience as a help desk technician or other customer support role.
  • Tech-savvy with working knowledge of office automation products, databases, and remote control.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.
  • Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Experience working in a team-oriented, collaborative environment.
  • Proven experience managing and troubleshooting Entra ID (Azure Active Directory) environments.
  • Understanding of security best practices and compliance requirements related to identity management.
  • Familiarity with Singapore's data protection laws (e.g., PDPA) and IT compliance requirements.