Guest Experience Specialist

2 weeks ago

Singapore beBeeCustomerService Full time $30,000 - $45,000

Delivering Exceptional Guest Experiences

About the Role

This multifaceted position serves as the primary point of contact for all guests, ensuring an exceptional experience from check-in to departure. The ideal candidate will possess a unique blend of skills, including effective communication, problem-solving, and relationship-building.

  • Treating all guests with respect, professionalism, and courtesy, paying special attention to long-staying guests and VIPs;
  • Developing and maintaining strong relationships with in-house guests to provide a positive impression;
  • Handling incoming calls efficiently and promptly, taking messages accurately and delivering wake-up call requests timely according to established guidelines;
  • Ensuring timely replies to guest inquiries via websites and email;
  • Planning, organizing, and coordinating quarterly activities for guests and recommending ideas to enhance their stay;
  • Maintaining the overall cleanliness of the Front Office, Lobby, Pacific Lounge, and Living Room;
  • Working closely with the team and other departments to ensure information is shared promptly;
  • Performing cashier functions, posting charges to guests, and ensuring all transactions are properly accounted for;
  • Maximizing room revenue by developing salesmanship skills and providing guests with options;
  • Familiarizing yourself with the property's standard procedures, current products, services, promotions, events, and operating hours; and
  • Enforcing and complying with rules and regulations in the Employee Handbook and Workplace Safety and Health policies.
Required Skills and Qualifications

The successful candidate will possess:

  • A high level of discretion, professionalism, and customer service skills;
  • Effective communication and interpersonal skills;
  • Ability to work well under pressure and maintain composure in challenging situations;
  • Strong problem-solving and analytical skills;
  • Proficiency in handling cash and credit transactions accurately;
  • Ability to multitask and prioritize tasks effectively;
  • Familiarity with hotel operations and procedures;
  • Basic computer skills and proficiency in using software applications;
  • Availability to work flexible hours, including weekends and holidays.
Benefits

This role offers a competitive compensation package, including:

  • A comprehensive benefits program;
  • Opportunities for career growth and professional development;
  • A dynamic and supportive work environment;
  • A chance to work with a diverse team of professionals;
  • A chance to make a real difference in the lives of our guests.
How to Apply

If you have a passion for delivering exceptional guest experiences and building lasting relationships with guests, this could be the ideal opportunity for you. Please submit your application, including your resume and cover letter, to us at [application email]. We look forward to hearing from you

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