Customer Success Ambassador

6 days ago


Singapore Oracle Full time

Company Overview

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Oracle is the leading global provider of business software solutions. Our cloud-based platform empowers governments and businesses to evolve with the pace of change.

We take pride in our culture of excellence, helping clients connect with products and services that meet their most critical business needs.

About Oracle

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We offer a comprehensive technology stack, both in the cloud and on-premises. Our market-leading products are used by the world's largest corporations and governments.

Your Role

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As an Inbound Engagement Specialist, you will manage prospects and customers' inquiries into our Global Industry Units (GIUs). Your primary focus will be to provide rapid response and a superior customer experience.

You will connect with product inquiry channels, identifying specific business needs and pains. Your goal is to connect prospects & customers with relevant sales resources within Oracle GIUs.

Key Responsibilities

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  • Manage inbound client inquiries to generate 5-Star leads that convert to revenue.
  • Grow industry market share through new logo and existing client revenue generation.
  • Qualify all inbound leads, ensuring timely customer engagement.
  • Connect with prospects through various inbound multi-channels, including phone, email, and chat.
  • Uncover & qualify customer needs by understanding business challenges.
  • Closely monitor inbound leads from various channels and ensure efficient response, follow-up, and conversion.
  • Align closely with the GIU sales team members to progress opportunities.

About You

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  • You are an achiever with a track record of excellence and strong results.
  • You are goal-oriented with strong verbal and written communication skills.
  • You have a tremendous work ethic, passion, and dedication.
  • You enjoy learning new things, including technology, and can translate that into value for prospects.

Requirements

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  • You have at least 5 years of relative work experience working in an outbound sales/business development role and/or industry domain experience.
  • You have 2+ years' experience in sales and/or a business development outbound prospecting role. Software and technology experience is not required.
  • Ability to speak Japanese or Korean due to the need to converse with accounts in Japan/Korea.

Salary Range: $80,000 - $110,000 per year



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