Technical Support Specialist
4 days ago
As a Technical Support Specialist at Fact Software Group, you will play a crucial role in delivering high-quality customer service to our clients.
Fact Software Group provides best-of-class ERP software solutions to clients from various industries. Our Implementation and Support team works closely with clients to ensure seamless integration of our software into their business operations.
- Pre-implementation Requirement Gathering: Work with clients to understand their accounting and business processes, identifying areas for improvement and documenting functional requirements.
- System Setup and Configuration: Implement and configure ERP software on client computers, ensuring optimal performance and functionality.
- End-User Training and Support: Provide comprehensive training to clients and offer ongoing support to address technical or functional issues with the software.
To succeed in this role, you will need:
- A strong foundation in computer systems and software.
- Solid knowledge of accounting principles and practices.
- Excellent communication and client management skills.
- Fluency in English and Malay (spoken and written).
- A diploma or bachelor's degree in Accounting and IT.
- The ability to travel occasionally for client visits.
Candidates with prior experience in:
- Accounting software.
- ERP software development, resale, consultancy, or end-user environments.
- Microsoft SQL or programming languages.
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