Technical Support Specialist

4 days ago


Singapore Fact Software Group Full time
Job Description

As a Technical Support Specialist at Fact Software Group, you will play a crucial role in delivering high-quality customer service to our clients.

Fact Software Group provides best-of-class ERP software solutions to clients from various industries. Our Implementation and Support team works closely with clients to ensure seamless integration of our software into their business operations.

  • Pre-implementation Requirement Gathering: Work with clients to understand their accounting and business processes, identifying areas for improvement and documenting functional requirements.
  • System Setup and Configuration: Implement and configure ERP software on client computers, ensuring optimal performance and functionality.
  • End-User Training and Support: Provide comprehensive training to clients and offer ongoing support to address technical or functional issues with the software.
Requirements

To succeed in this role, you will need:

  • A strong foundation in computer systems and software.
  • Solid knowledge of accounting principles and practices.
  • Excellent communication and client management skills.
  • Fluency in English and Malay (spoken and written).
  • A diploma or bachelor's degree in Accounting and IT.
  • The ability to travel occasionally for client visits.
Preferred Qualifications

Candidates with prior experience in:

  • Accounting software.
  • ERP software development, resale, consultancy, or end-user environments.
  • Microsoft SQL or programming languages.


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