Workforce Management Strategic Coordinator
7 days ago
We are seeking a highly skilled Workforce Management Senior Specialist to join our team at Wise.
- As a Workforce Management Senior Specialist, you will play a critical role in ensuring our agents are scheduled to meet the required service levels.
- You will be responsible for leveraging our WFM tools to provide proactive support and expertise to our agents and operational leads.
- Your deep understanding of our customers' needs will enable you to have a direct impact on customer satisfaction and agent productivity.
Key responsibilities include:
Workforce Scheduling and Planning- Develop and implement efficient workforce schedules to meet service level agreements.
- Analyze and forecast workloads to ensure adequate resource allocation.
- Identify and implement process improvements to increase efficiency and reduce waste.
- Collaborate with cross-functional teams to drive business outcomes.
Requirements:
- At least 1 year of relevant Workforce Management experience.
- Strong problem-solving skills and ability to manage multiple deadlines and stakeholders.
- Excellent communication and interpersonal skills.
We offer a competitive salary, RSUs, and a dynamic work environment.
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