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Service Delivery Manager
2 months ago
As a Service Delivery Executive at GOLDTECH RESOURCES PTE LTD, you will play a crucial role in ensuring seamless service provision to our customers. Your primary responsibility will be to plan, implement, and review service delivery to meet customer requirements. You will also conduct operational meetings and business reviews with customers of all levels, ensuring effective communication and timely submission of engineer claims and timesheets. Additionally, you will be responsible for staff onboarding and offboarding, identifying new business opportunities, and working closely with engineers to deliver exceptional service. If you have a strong background in business administration, excellent interpersonal skills, and proficiency in MS Office, we encourage you to apply. Please submit your detailed resume in MS Word format, stating your notice period and earliest available commencement date, along with your current and expected salaries. We look forward to reviewing your application.
Key Responsibilities
- Plan and implement service delivery to meet customer requirements.
- Conduct operational meetings and business reviews with customers.
- Ensure timely submission of engineer claims and timesheets.
- Manage staff onboarding and offboarding processes.
- Identify new business opportunities and work closely with engineers.
- Respond promptly to customer inquiries.
- Ensure a smooth and organized workflow to meet customer time frames.
Requirements
- Diploma or Degree in Business Administration.
- Excellent interpersonal skills.
- Proficient in MS Office.
- Able to work independently.
What We Offer
We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive salary package. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply.
