Chief Customer Satisfaction Specialist

1 week ago


Singapore beBeeCustomer Full time $60,000 - $100,000
Quality Engineer Role

We are seeking a Quality Engineer to manage customer complaints, create 8D reports and engage in continuous improvement initiatives.

  • Main Responsibilities:
  • Manage customer complaints through root cause analysis and corrective actions
  • Create 8D reports for effective complaint handling
  • Engage in continuous improvement initiatives for quality enhancement
  • Coordinate with teams for root cause analysis and corrective/preventive actions
  • Maintain a database of customer complaints and monitor their effectiveness
  • Summarize complaints for weekly and monthly reporting
  • Analyze complaint trends for operational reviews, management reviews and customer meetings
  • Presentation and representation during customer audits
  • Respond to customer inquiries regarding complaint handling
  • Establish positive working relationships with internal and external interfaces

To succeed in this role, you will need:

  • Qualifications:
  • Bachelor's or Master's degree in Electrical Engineering, Materials Science, Physics or a related field
  • Minimum 1 year of experience in customer complaint management in a semiconductor manufacturing environment
  • Strong understanding of device physics and advanced semiconductor processes
  • Knowledge of quality systems such as 8D, LSS, FMEA and SPC
  • Good problem-solving skills, interpersonal and communication skills

What We Offer:

  • A dynamic work environment
  • Opportunities for growth and development
  • Equal employment opportunities


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