
Supermarket Operations Manager
2 weeks ago
Summary:
- Lead and manage daily supermarket operations to deliver exceptional customer service, drive sales, and achieve business targets.
- Oversee store performance, implement strategies for growth, and maintain operational standards.
- Recruit, motivate, and develop a high-performing team of staff members.
Key Responsibilities:
- Develop and execute store operational plans to meet business objectives, focusing on customer satisfaction, sales growth, and profit maximization.
- Lead, coach, and mentor the store team to deliver excellent customer service, ensure compliance with company policies and procedures, and foster a positive work environment.
- Monitor market trends, analyze sales data, and make informed decisions to optimize store operations, merchandise displays, and inventory management.
- Implement effective recruitment, training, and development programs to attract, retain, and develop talent within the store.
- Conduct regular performance reviews, provide constructive feedback, and set goals for individual team members to support their career progression.
Requirements:
- Degree or equivalent qualification in a relevant field, such as business administration or retail management.
- Minimum 5 years of supervisory or team leader experience in a supermarket or grocery retail environment.
- Proven track record of success in leading teams, driving sales growth, and improving store performance.
- Excellent leadership, communication, problem-solving, and time-management skills.
- Ability to work effectively in a fast-paced environment, prioritize tasks, and meet deadlines.
- Comfortable working a 6-day week, including rostered shifts, and able to lift products up to 15kg occasionally.
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