Customer Service Representative
3 days ago
Job Title: Customer Service Representative (Logistics)
Job Description: We are seeking a professional and organized individual to join our logistics team as a customer service representative. In this role, you will be responsible for updating customers on shipment status and addressing their enquiries regarding shipment movement and arrangement.
You will liaise with customers to obtain necessary information for shipping documentation generation, enter shipment data into freight management software systems, and coordinate closely with other vendors/shipping lines/overseas forwarding agents to ensure smooth arrival and delivery of customers' shipments.
Additionally, you will provide necessary support to the Freight Logistics Department in addressing customers' enquiries and preparing quotations where necessary. Your responsibilities will also include preparing shipping documents.
Required Skills and Qualifications:
* Min Diploma or Degree Level or equivalent
* Strong proficiency in Microsoft Office Word, Excel, and PowerPoint
* Strong customer management skills
* Ability to work in a fast-paced environment and cope with pressure
* Accountable for complete operational needs, good working attitude, positive mindset, and ability to adapt to dynamic market changes
Benefits:
This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and working in a dynamic environment. If you are a team player with strong communication skills, we encourage you to apply for this role.
As a customer service representative, you will have the opportunity to develop your skills and knowledge in logistics and customer service, and contribute to the success of our organization.
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