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Experienced IVL Case Support Professional
3 weeks ago
- Position Summary:
We are seeking an experienced Clinical Support Specialist to join our team. This field-based role combines in-procedure case support, physician and distributor training, and clinical trial facilitation.
Key Responsibilities- Clinical Support & Training
- Provide real-time, in-person clinical support during IVL procedures to ensure optimal use of the Sonico-CX system.
- Guide clinicians through device preparation, imaging, and delivery, ensuring safe and effective technique.
- Deliver comprehensive training programs to physicians, nurses, cath lab staff, and field teams.
- Provide remote clinical support via on-call conference calls to assist distributor teams with urgent cases.
- Train and certify distributors (both online and on-site) on product use, ensuring competency in procedural support, troubleshooting, and education.
- Stand by for urgent distributor-notified clinical cases, with flexible availability for case calls or travel.
- Clinical Education & Therapy Development
- Deliver technical presentations and conduct workshops at hospitals, clinical meetings, and distributor events.
- Build and maintain strong relationships with interventionalists and cath lab staff to support early adoption and sustained usage.
- Support setup and execution of local registries or observational studies, coordinating with sites on logistics, IRB submissions, and data collection.
- Engage with Key Opinion Leaders (KOLs) to support protocol development, feedback, and publication efforts.
- Clinical Research & Feedback Collection
- Present and support clinical trial materials (e.g., study protocols, IFUs, core lab manuals, CRFs).
- Support post-market clinical follow-up and data integrity monitoring at assigned sites.
- Serve as liaison between users and the marketing/R&D team to collect real-world product feedback and suggestions for improvement.
- Assist in documenting product performance, case reports, adverse events, and user experience insights.
- Maintain accurate records of site visits, training sessions, and case support via CRM or designated tools.
- Manage expense reports, training logs, and clinical documentation in a timely manner.
- Support additional strategic accounts across regions when needed.
