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Senior Debt Recovery Specialist

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Job Title: Collections Recovery Supervisor

Overview

Supervises a Medium-Sized Team: We are seeking a skilled supervisor to oversee a team responsible for aged debt recovery. The successful candidate will lead a medium-sized team of professionals who manage default operations, including foreclosure and bankruptcy cases.

Key Responsibilities:

  • Supervise and mentor a team of collectors to ensure timely and effective debt recovery.
  • Develop and implement policies and procedures to improve recovery processes.
  • Collaborate with other teams to achieve business objectives.
  • Evaluate subordinate performance and make recommendations for promotions or terminations.
  • Resolve complex issues through analysis and problem-solving skills.

Requirements:

Qualifications: 2-5 years of experience in a related role with previous people management experience. Bachelor's degree or equivalent experience required.

Work Environment: This is a full-time position working directly with a team of collectors and managers to achieve business objectives.

Citi is an equal opportunity employer.