Service Delivery Team Associate
5 days ago
We are seeking a highly skilled and experienced individual to join our team as a Service Delivery Team Associate.
About the RoleAs a Service Delivery Team Associate, you will be responsible for delivering exceptional customer service and support to our clients. This will involve handling customer queries, resolving issues, and providing clear and concise information to meet their needs.
You will work closely with internal stakeholders to ensure that customer issues are resolved efficiently and effectively. Your role will also involve providing training and guidance to customers on our products and systems.
In addition to your technical expertise, you will need to possess excellent communication and interpersonal skills to build strong relationships with our clients and colleagues.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work collaboratively with internal teams to ensure seamless customer service.
- Provide product and system training to customers.
- Maintain accurate records of customer interactions and issues.
- Minimum 2-3 years' experience in a Call Centre environment.
- Strong customer service skills and a customer-centric approach.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
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