Service Delivery Associate

2 weeks ago

Singapore SIMCORP SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Who we are:

SimCorp offers an award-winning integrated investment management platform.

Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed. SimCorp provides clients with a full front-to-back-offering, whether through a SaaS (software as a service) platform or as an on-premise solution. Globally, we support clients, ranging from central banks and sovereign wealth funds to pension and insurance funds, asset managers, fund managers, asset servicers, and wealth managers.


As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico.

Since its foundation in 1971, SimCorp has worked closely with the investment industry to develop a high-class platform. Today, SimCorp is a subsidiary of the Deutsche Börse Group and is headquartered in Copenhagen, Denmark. The combined company employs over 2,800 people globally, spanning more than 30 offices worldwide.

Platform leadership, SaaS acceleration and Ecosystem scaling are the 3 growth levers of SimCorp 2025 strategy and PaaS Operations plays a crucial role in this transformation journey by delivering excellence in client services by delivering a reliable, predictable, cost-effective operations service. As a platform and technology operations team, we also aspire to execute acceleration in standard processes to assist in the growth and efficiency of SimCorp’s SaaS business.


JOIN OUR GRADUATE PROGRAM for February 2025 hiring

Join SimCorp Singapore and kickstart your career with a leading global fintech company that’s shaping the future of the financial industry. We’re offering you a unique opportunity to not only work with cutting-edge technologies but to also grow in an environment that values innovation, learning, and collaboration.


Whether you’re a new or recent graduate, our program is designed to equip you with the skills and experience needed to thrive in roles such as Service Delivery Consultants, Business Consultants and more. This is your chance to become part of a team that’s solving real-world challenges for some of the biggest names in the asset and investment management space, while also accelerating your own personal and professional growth.


What you will be responsible for as a Service Delivery Associate:

  • You will be the key contact for our clients regarding production support and help manage the relationship.
  • Provide support for resolving problems and issues which occur in applications and the system operations of SimCorp Dimension to provide convincing and timely solutions to our clients.
  • Application Configuration maintenance and enhancement, and daily operations of the applications (including monitoring and troubleshooting)
  • You will be required to be onsite at client (CBD). Weekend/Public holiday works are required on occasion. Working extended hours might also be required on occasion

What we value:

  • Fresh or recent graduate with a Bachelor’s Degree in Finance, Economics, IT or other relevant degree.
  • Inquisitive Mind: A natural curiosity and willingness to ask questions to deepen your understanding.
  • Keen Sense to Learn: Demonstrated interest in continuous learning and embracing new challenges.
  • Self-Motivated: Ability to take initiative, work independently, and remain driven to succeed.
  • Team Player: Strong interpersonal skills with the desire to collaborate and contribute positively to team goals.
  • Collaborative: Willingness to work with colleagues from diverse backgrounds and disciplines.
  • Adaptable: Openness to feedback, ability to adjust to changing environments, and eagerness to tackle new problems.
  • Knowledge and experience in financial industry and/or issues - nice to have

What’s in it for you?

Skills Development: Join a program that is designed to grow your service delivery and or technical expertise in areas such as scripting, Excel and automation

Career Path: Starting as an Associate, you’ll have a clear pathway to grow into roles such as Service Delivery Consultant, Business Consultant and more.

Competitive Salary: Based on your performance during the recruitment process, you’ll receive a competitive salary alongside full-time benefits


Career Path:

Phase 1:

Start with foundational training in the financial industry and SimCorp Academy

Phase 2:

Gain hands-on experience through rotations within our Care Services business unit

Phase 3:

Transition to advanced roles with clear opportunities for growth


Recruitment Process

1. Initial application: Submit your application to our Workday link

2. Assessment: Take the SHL assessments covering general ability, personality and a Hackerrank test focusing on basic Excel and scripting.

3. Interview: Participate in two rounds of interview with our business unites to assess your fit and potential

4. Offer: Successful candidates will receive a formal offer with the salary determined by interview and performance. Start date will be in February 2025

​

Next Steps:

Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.

If you are interested in being part of SimCorp but are not sure this role is the right fit, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.


We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.


By Joining our team, you will have the chance to:

  • Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
  • Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
  • Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives
  • Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, ensuring a truly inclusive and empowering environment

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**


Tell employers what skills you have

Dependable Team Player
Product Support
Project Managment
Scripting
Investment Management
Fast Learner
Asset management, experience
Excel
Customer Service
Stakeholder Management
motivated self-starter
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