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Technical Service Professional

1 week ago

Singapore HubSpot Full time

Job Overview

At HubSpot, we are committed to delivering an exceptional customer experience. We are seeking a highly motivated and customer-focused individual to join our Customer Support team as a Technical Service Professional.

In this role, you will be responsible for working directly with HubSpot customers, providing technical support, and helping them achieve their business goals. You will work closely with cross-functional teams to resolve customer issues, develop solutions, and ensure a seamless experience for our customers.

  • Provide technical support to customers via phone, live chat, and email, resolving issues efficiently and effectively.
  • Collaborate with internal teams to identify and resolve customer issues, ensuring a timely and satisfactory resolution.
  • Develop and maintain a deep understanding of HubSpot's products and services, staying up-to-date on new features and enhancements.
  • Apply business acumen to identify opportunities to grow customers' businesses, converting those opportunities into leads for Sales.

Requirements

To succeed in this role, you will need to possess excellent communication and problem-solving skills, be adaptable, and have a passion for delivering exceptional customer experiences.