Technical Service Associate
4 days ago
We are seeking a highly skilled Technical Support professional to join our team.
- Laboratory and Pilot Plant Trials: Conduct experiments, collect data, and prepare comprehensive technical reports and presentations.
- Customer Support: Respond to customer inquiries via Teams/Zoom, email or chat, addressing their questions and concerns in a timely and professional manner.
- Training and Development: Continuously train internal and external stakeholders on product usage, best practices, and industry trends.
Maintain the highest standards of technical expertise by generating new qualitative, quantitative, and sensorial data that stays ahead of competition across various focus segments: bakery & confectionery, sauces & seasoning, processed meat (not limited to these).
- Data Generation: Develop and implement scientific methods to create innovative products and solutions.
- Documentation: Maintain up-to-date technical documentation, including product specifications, application guides, and troubleshooting manuals within SharePoint.
Elevate laboratory operations by ensuring equipment maintenance, inventory management, and a safe working environment.
- Safety Protocols: Implement 5S principles to improve efficiency and reduce risks.
- Risk Assessments: Conduct regular risk assessments and ensure compliance with relevant regulations.
A successful candidate should possess a minimum Diploma in Food Nutrition/Biochemistry/Microbiology or other related discipline from a recognized university.
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