Service Desk Coordinator

2 weeks ago

Singapore Flintex Consulting Pte Ltd Full time
About Flintex Consulting Pte Ltd
Flintex Consulting Pte Ltd is a dynamic organization that values excellent customer service. Our team is committed to providing top-notch support to our clients, and we are seeking a highly skilled Service Desk Coordinator to join our ranks.

Job Summary
We are looking for a Customer Service Support Specialist to provide exceptional service to our customers. The successful candidate will have excellent communication skills, be able to work independently, and possess a strong problem-solving ability.

Key Responsibilities:
- Greet customers in a friendly and professional manner as they arrive at the service center, making them feel valued and respected.
- Assist customers with scheduling service appointments and provide them with accurate information regarding service options and pricing, ensuring transparency and clarity throughout the process.
- Coordinate with service advisors and technicians to ensure timely completion of customer vehicles, maintaining open lines of communication and fostering a collaborative environment.
- Escort customers to the waiting area and provide them with updates on the status of their vehicles as needed, keeping them informed and engaged.
- Assist with vehicle check-in and check-out procedures, including documenting vehicle condition and obtaining customer signatures, ensuring accuracy and attention to detail.
- Manage incoming phone calls and respond to customer inquiries in a courteous and knowledgeable manner, resolving issues promptly and efficiently.
- Maintain cleanliness and organization of the service reception area and customer waiting lounge, creating a welcoming and comfortable environment for customers.
- Assist with administrative tasks, such as filing service records, preparing invoices, and processing payments, contributing to the smooth operation of the service center.

Requirements
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
- Strong problem-solving skills, with the ability to think critically and creatively in fast-paced environments.
- Ability to work independently, with minimal supervision, while also being a team player who can collaborate effectively with others.
- Basic computer skills, with experience using software applications and systems related to customer service and administration.

What We Offer
- A competitive salary of SGD 40,000 - 50,000 per annum, depending on experience, to compensate you for your hard work and dedication.
- Opportunities for career growth and professional development, helping you to achieve your long-term goals and aspirations.
- A supportive and inclusive work environment, where you can grow and thrive as an individual and a professional.

How to Apply
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, along with your resume and a cover letter outlining your relevant experience and qualifications.

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