Technical Operation Lead

2 days ago


Singapore TIKTOK PTE. LTD. Full time
About Us

TikTok PTE. LTD. is the leading destination for short-form mobile video, inspiring creativity and bringing joy to our global community.

Job Overview

We are seeking a highly skilled Technical Operation Lead to join our team in this exciting role. As a key member of our operations team, you will be responsible for leading platform operation specialists to collaborate closely with internal and external stakeholders, improving overall platform service efficiency and quality.

Responsibilities
  • Lead platform specialists to drive ticket handling efficiency improvements via ticket review, data analysis, product enhancement, workflow standardization, knowledge documentation, and training.
  • Continuously monitor platform operation metrics, initiating and implementing improvement changes & processes to constantly drive operation excellence via leveraging service data insights.
  • Refine and iterate the platform operation specialist team's inputs and outputs measurement system to keep alignment with the direction and goals of our partner teams and overall global operation team.
  • Coordinate internal and external resources based on operational activities' requirement, priority & complexity.
Requirements

To succeed in this role, you will need:

  • Experience in escalations process management to technical issues.
  • Detail-orientated, excellent problem-solving and critical thinking skills.
  • Rich experience in building knowledge bases for users and internal teams.
  • Great project management, stakeholders management, and time management skills.
  • Strong sense of ownership and accountability.
What We Offer

We offer a competitive salary of $120,000 per annum, commensurate with experience. Our benefits package includes comprehensive health insurance, generous paid time off, and opportunities for career growth and development.



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