Technical Helpdesk Operations Lead

1 week ago


Singapore FPT ASIA PACIFIC PTE. LTD. Full time
About the Role

We are seeking a highly skilled Technical Helpdesk Operations Lead to join our team at FPT ASIA PACIFIC PTE. LTD.

This role is ideal for someone with a strong background in technical support and experience in leading teams.

Key Responsibilities
  • Lead the day-to-day technical helpdesk operations, ensuring seamless delivery of services to our customers.
  • Collaborate with the product manager for product onboarding and prepare monthly reports.
  • Conduct on-the-job training and refresher programs for team members.
  • Step in as a Helpdesk engineer during staff shortages to ensure smooth operations.
  • Monitor system alerts and abnormal system behaviors.
  • Follow incident isolation procedures to identify and verify issues, applying resolution scripts or escalating when necessary.
  • Consolidate records for reporting, analytics, or audit purposes.
Requirements
  • Diploma or Degree in Information Technology or a related engineering field.
  • Minimum 4 years of experience in technical helpdesk operations.
  • Preferably certified in CCNA, CCNP, or ITIL.
  • Prior experience working with government technology agencies is advantageous.
  • Strong understanding of incident, problem, and service request management.
  • High level of integrity, accountability, and teamwork.
  • Excellent interpersonal skills.
  • Ability to work in a 12-hour rotating shift schedule, including weekends and public holidays.
  • Capable of following documented work instructions and procedures.
Estimated Salary: SGD $8,000 - $10,000 per month

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