Technical Helpdesk Operations Lead
1 week ago
We are seeking a highly skilled Technical Helpdesk Operations Lead to join our team at FPT ASIA PACIFIC PTE. LTD.
This role is ideal for someone with a strong background in technical support and experience in leading teams.
Key Responsibilities- Lead the day-to-day technical helpdesk operations, ensuring seamless delivery of services to our customers.
- Collaborate with the product manager for product onboarding and prepare monthly reports.
- Conduct on-the-job training and refresher programs for team members.
- Step in as a Helpdesk engineer during staff shortages to ensure smooth operations.
- Monitor system alerts and abnormal system behaviors.
- Follow incident isolation procedures to identify and verify issues, applying resolution scripts or escalating when necessary.
- Consolidate records for reporting, analytics, or audit purposes.
- Diploma or Degree in Information Technology or a related engineering field.
- Minimum 4 years of experience in technical helpdesk operations.
- Preferably certified in CCNA, CCNP, or ITIL.
- Prior experience working with government technology agencies is advantageous.
- Strong understanding of incident, problem, and service request management.
- High level of integrity, accountability, and teamwork.
- Excellent interpersonal skills.
- Ability to work in a 12-hour rotating shift schedule, including weekends and public holidays.
- Capable of following documented work instructions and procedures.
-
Technical Helpdesk Operations Manager
6 days ago
Singapore FPT ASIA PACIFIC PTE. LTD. Full timeWe are seeking a highly skilled Technical Helpdesk Operations Manager to join our team at FPT ASIA PACIFIC PTE. LTD.Job DescriptionAs a Technical Helpdesk Operations Manager, you will be responsible for leading the day-to-day technical helpdesk operations and ensuring that service level targets are met. You will oversee and monitor staff performance,...
-
Technical Helpdesk Operations Manager
4 days ago
Singapore FPT ASIA PACIFIC PTE. LTD. Full timeFPT Asia Pacific PTE. LTD. is seeking a highly skilled Technical Helpdesk Support Specialist to join our team.Job SummaryWe are looking for an experienced and dedicated individual to manage the day-to-day technical helpdesk operations, handle complex incidents, and oversee staff performance. The successful candidate will have excellent interpersonal skills,...
-
IT Helpdesk Team Lead
6 days ago
Singapore CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD. Full timeAbout CGS International Securities Singapore PTE. LTD.CGS International Securities Singapore PTE. LTD. is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.We tap on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment...
-
IT Helpdesk Team Lead
1 month ago
Singapore CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD. Full timeAbout CGSICGS International Securities Pte. Ltd. is a leading integrated financial services provider in Asia, ranked among the top securities houses in the region.The company taps on its global and ASEAN insights to offer a range of financial services, including equities trading, wealth management, investment banking, and fixed income.CGSI is trusted by over...
-
Helpdesk Operations Manager
2 days ago
Singapore FPT ASIA PACIFIC PTE. LTD. Full timeAbout the RoleAre you a skilled technical expert looking for a challenging role that requires strong problem-solving skills and leadership abilities? FPT ASIA PACIFIC PTE. LTD. is seeking an experienced Helpdesk Support Specialist to join our team.Job DescriptionWe are seeking a highly motivated and organized individual with a strong background in technical...
-
Manager, Helpdesk Team Lead
1 month ago
Singapore CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesAbout CGSICGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management,...
-
Helpdesk Support Specialist
1 month ago
Singapore MAIVENPOINT PTE. LTD. Full timeRoles & ResponsibilitiesJob SummaryAs a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem...
-
Helpdesk support specialist
1 week ago
Singapore Avepoint Full timeSecuring the Future with Ave Point Ave Point is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added...
-
Helpdesk Technician
1 day ago
Singapore EOS IT MANAGEMENT SOLUTIONS (SG) PTE. LTD. Full timeRoles & ResponsibilitiesWHO WE ARE:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top...
-
Technical Support Specialist
1 week ago
Singapore SEARCH PERSONNEL PRIVATE LIMITED Full timeJob DescriptionSearch Personnel Private Limited is seeking a skilled Technical Support Specialist - IT Helpdesk to join our team. As a key member of our organization, you will be responsible for providing top-notch technical support to our clients. This exciting opportunity allows you to work in a fast-paced environment and collaborate with experienced...
-
IT Manager
1 day ago
Singapore CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD. Full timeJob Title: IT Manager - Technical Support LeadSalary:$120,000 per annumCompany Overview:CGS International Securities Singapore Pte. Ltd. is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.The company taps on its wealth of global and ASEAN insights to offer equities trading, leveraged...
-
Helpdesk Support
1 week ago
Singapore TSG FOOD PTE. LTD. Full timeRoles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description: Responding to incident requests/enquiries/solutions via email under ticketing system or...
-
IT Helpdesk Technician
4 weeks ago
Singapore MERCANTILE PACIFIC ASIA PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities:· Respond to helpdesk emails, and phone calls from end-users regarding IT issues, questions, and requests.· Diagnose and troubleshoot hardware, software, and network problems, guiding users through resolution steps or performing hands-on support as needed.· Provide remote assistance to users for software...
-
Technical Support Specialist
1 week ago
Singapore Mizuho Bank Full timeOverviewMizuho Bank Singapore Branch is a leading global bank with a strong presence in Japan and a global network of financial and business centers. As a Technical Support Specialist, you will play a crucial role in the HelpDesk & Field Support Team, ensuring seamless operations and providing exceptional customer service to our clients.Job...
-
IT Executive
5 months ago
Singapore KINGSMEN CREATIVES LTD. Full timeRoles & ResponsibilitiesA Day in the Life Provide level 1 helpdesk support to all PC & MAC users Ensure smooth on-boarding and off-boarding of end-users Facilitate repair process for IT Hardware Perform PC build and software installations Migration of user’s data, software, or computer To escalate specific requests or issues to next level for...
-
Helpdesk Support
1 month ago
Singapore THONG SIEK FOOD INDUSTRY PTE LTD Full timeRoles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description (Support for Management and Production Floor) Project support as assigned or requested. ...
-
Helpdesk Operations Coordinator
1 week ago
Singapore EXCELTEC PROPERTY MANAGEMENT PTE LTD Full timeAbout the RoleAs a Helpdesk Officer at EXCELTEC PROPERTY MANAGEMENT PTE LTD, you will play a crucial role in providing top-notch customer service and support to our clients.Job ResponsibilitiesKey duties include operating a help desk to manage all issues related to facilities feedback, service requests, and other concerns. This involves receiving, logging,...
-
G01 - Helpdesk Support Specialist
3 months ago
Singapore FPT ASIA PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Support the day-to-day technical helpdesk operations. Handle complex incidents and coordinate with L2 teams to ensure resolution within the agreed Service Level Agreement. Oversee and monitor staff performance to ensure service level targets are met. Investigate discrepancies and complaints, taking corrective...
-
IT Operations Lead
3 weeks ago
Singapore IHiS Full timeJob DescriptionIn this key role as IT Operations Lead, you will be responsible for driving the transformation of business needs into actionable plans to enhance operational efficiency. Your primary objective will be to define and develop a comprehensive business technology strategy in collaboration with the IT and business divisions, ensuring seamless...
-
Helpdesk Engineer
5 months ago
Singapore SECUREAGE TECHNOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibility Serving as the first point of contact to operational and user inquiries via phone and email. Following up with users to ensure full resolution of issues. Collaboration with stakeholders to resolve issues. Resolve technical issues by identifying problems, guiding users through corrective steps, or escalating...