VisionPLUS 10 Flex Production Support Specialist
2 weeks ago
Job Summary:
The Production Support Specialist is responsible for monitoring, triaging, and resolving first-level issues across various modules. This includes batch job monitoring, incident handling, and coordination with higher-level teams.
Key Responsibilities:
- Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
- Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
- Handle initial triage of incidents and user tickets.
- Provide quick fixes and workarounds for known issues.
- Maintain documentation and knowledge base for recurring issues.
- Escalate unresolved or complex problems to higher-level teams.
- Coordinate with development, infrastructure, and vendor teams.
- Support release deployments and patching activities.
- Prepare reports for incidents.
- Serve as the first point of contact for VisionPLUS 10-related incidents and service requests.
- Assist with routine tasks such as password resets, account unlocks, and basic configuration changes.
Required Skills & Qualifications:
- 2-5 years relevant experience in L1 support roles, preferably in banking or card systems.
- Understanding of VisionPLUS 10 (Flex) architecture and core modules.
- Exposure to JCL, COBOL, VSAM, CICS.
- Exposure to Microfocus environment (Flex) – Basic Linux commands, WinSCP, Putty, DMC, Scheduler for Open Technologies.
- Familiarity with SQL/DB2 and log analysis.
- Strong communication and customer service orientation.
- Experience with ITSM tools (e.g., ServiceNow, Remedy).
Client-Specific Context:
The role is part of a broader support structure involving 24x7 coverage for over 50 applications. The team works closely with onsite clients. Modules in scope include CMS, FAS, TRAMS, MBS, ITS, among others.
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