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L1 Production Support Engineer for VisionPLUS 10

4 weeks ago

Singapore KRIS INFOTECH PTE. LTD. Full time
Roles & Responsibilities

Job Description:

  • The L1 Production Support Engineer for VisionPLUS 10 (Flex) is responsible for monitoring, triaging, and resolving first-level issues across VisionPLUS 10 modules.
  • This includes batch job monitoring, incident handling, and coordination with L2/L3 teams for escalations.

Key Responsibilities:

  • Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
  • Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
  • Handle initial triage of incidents and user tickets.
  • Provide quick fixes and workarounds for known issues.
  • Maintain SOP documentation and knowledge base for recurring issues.
  • Escalate unresolved or complex problems to L2/L3 teams.
  • Coordinate with development, infrastructure, and vendor teams.
  • Support monthly release deployments and patching activities.
  • Prepare RCA and incident reports.
  • Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests.
  • Assist with routine tasks such as password resets, account unlocks, and basic configuration changes.

Requirements:

Required Skills & Experience:

  • 2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.
  • Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.
  • Exposure to JCL, COBOL, VSAM, CICS is a must.
  • Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies.
  • Familiarity with SQL/DB2 and log analysis – Good To Have.
  • Strong communication and customer service orientation.
  • Experience with ITSM tools (e.g., ServiceNow, Remedy)
  • Knowledge of ITIL practices preferred – Good To Have.
Tell employers what skills you have

Flex
Cobol 2 MicroFocus
Service Orientation
COBOL
JCL
VisionPLUS
SQL
WinSCP
Banking
CMS
DB2
ITIL
ServiceNow
Customer Service
VSAM
CICS
Linux