Luxury Hospitality Reservation Coordinator

2 weeks ago

Singapore beBeeRelationship Full time $45,000 - $75,000
Reservation Management Specialist

The Reservation Management Specialist plays a vital role in ensuring seamless guest experiences at our luxury properties. This individual is responsible for managing room reservations, coordinating with clients, and maintaining accurate records.

Key Responsibilities:

  • Monitor reservation activity daily and communicate status with the Sales Department.
  • Follow up on tentative sales bookings with respective Sales Managers to update status.
  • Ensure files are accurate and kept current.
  • Liaise with Clients to coordinate wash according to attrition policy.
  • Liaise with Clients to obtain rooming lists.
  • Ensure room blocks are released to general inventory after cut-off dates or cancellation.
  • Ensure rooming lists are input accurately into the Property Management System.
  • Pre-block rooms where special requests are made.
  • Follow up on any no-shows from bookings and liaise with Clients on non-arrival charges.
  • Assist in maintaining a close working relationship with all departments of the Hotel.
  • Assist rest of the department whenever necessary in performing all job functions.
  • Maintains a very good reputation for the Hotel and assists to increase overall profitability.
  • Check and monitor room inventory and alert Reservations Manager of high/low demand dates.
  • Having a positive attitude towards work; be self-motivated.
  • Contribute to overall operational efficiency by performing relevant duties as assigned.
  • Establish good public relations with all guests.
  • To propose and contribute ideas to betterment of the department.
  • Provide guests with most accurate and up-to-date information at all times.
  • Ensure maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
  • To provide current update on reservation trends and forecasts for current and future dates.
  • Full knowledge of detailed procedures in handling room booking.
  • Thorough knowledge of the PMS & its operation and usage.
  • Ensure guest's name, revenue segment, distribution channel and purpose of stay are updated accurately in PMS.
  • Attends meetings when required.

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