Reservations Executive

Hotel
- Artyzen Singapore

Location
- Singapore

Department

Sales and Marketing

Date Posted

28 May, 2025

**Job Highlights**
- Dynamic working environment
- Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

**Responsibilities**:

- To maintain accurate guest records, including personal and payment information, preferences, and special requests.
- Ensure that guest profiles are up-to-date and reflect any changes to their reservation.
- Collaborate closely with the sales and revenue management team to maximize occupancy and revenue by upselling room types, promoting packages and promotions, and utilizing revenue management strategies.
- To provide exceptional customer service to all guests, ensuring that their needs and requests are met promptly and efficiently.
- Ability to anticipate and address guest concerns, providing solutions and alternatives as necessary.
- To collaborate closely with other departments, including housekeeping, maintenance, and food and beverage, to ensure that all guest needs are met during their stay.
- To coordinate with these departments to ensure that any special requests are fulfilled, and that any issues are addressed promptly.
- To fully utilize reservation management systems to process reservations, manage inventory, and generate reports.
- Ensure that all systems are up-to-date and accurate, and that data is entered in a timely and efficient manner.

**Qualifications**:

- Prior experience in hospitality management or a related field may be preferred.
- Previous experience in hotel reservations, customer service, sales or Front office will be an added advantage
- To possess excellent verbal and written communication skills, with the ability to speak clearly and concisely.
- Ability to convey complex information to guests and colleagues in a way that is easy to understand.
- Exceptional customer service skills, with the ability to anticipate and address guest concerns and needs. You should be able to handle difficult or stressful situations with tact and diplomacy.
- Strong organizational skills, with the ability to manage multiple tasks and priorities.
- Ability to work under pressure, meet deadlines, and handle a high volume of reservations.
- Familiar with reservation management systems, online booking platforms, and other relevant software. You should be able to quickly learn and utilize new technology.
- Possess strong sales skills, with the ability to upsell room types, packages, and other amenities.
- Persuasive to guests to book their stay with your hotel over competitors.
- A strong attention to detail, with the ability to maintain accurate guest records and ensure that reservations are processed correctly.
- Depending on the location and clientele of the hotel, fluency in multiple languages may be preferred or required.
- Strong organizational and time-management skills.
- Strong communication and interpersonal skills, with the ability to work collaboratively with other team members.
- Ability to work a flexible schedule
- Ability to work in a fast-paced environment, while maintaining a high level of professionalism and attention to detail.
- Good command of written and spoken English.
- Adaptable and outgoing with excellent interpersonal skill.
- Ability to work under pressure and be flexible.
- Passionate and enthusiastic with a positive ‘can-do’ attitude.

Do the spirits of our Service Artisans - “Sharing, Inspiring, Dynamic and Engaging”, sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.