IT Service Delivery Executive

7 days ago


Singapore beBeeTechnical Full time $80,000 - $120,000

Job Opportunity

The Senior IT Service Delivery Manager position is a dynamic role responsible for leading a team of engineers and specialists to ensure seamless IT service delivery.

  • Lead and manage a team of Technical Services Engineers/Specialists, providing guidance, mentorship, and performance management.
  • Ensure proactive monitoring, investigation, and resolution of technical incidents and problems across client IT infrastructure and systems.
  • Oversee service delivery to meet SLAs with high client satisfaction.
  • Collaborate with stakeholders to plan, build, and support technology solutions for clients.
  • Foster a collaborative environment promoting knowledge sharing and best practices.
  • Liaise with vendors and stakeholders to escalate and resolve complex issues.
  • Monitor team performance metrics, reporting, and continuous improvement initiatives.

Benefits include the opportunity to develop leadership skills, work collaboratively in a team environment, and contribute to the delivery of high-quality IT services.

Requirements:

  • Leadership and team management experience
  • Technical expertise in IT service delivery
  • Communication and problem-solving skills


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